The counsellor has been wonderful; she is so compassionate and skilled. She seemed to really understand my needs and listen to me. Her advice and way of communicating has been really helpful and she has never seemed upset it I haven’t been able to put things into practice. All the other staff I have encountered have been kind, discreet and sensitive. I found the appointments lady very helpful and reassuring when I first made contact. The staff are lovely and compassionate and the service is wonderful. I am so happy that I found out about it, I feel it has really changed for my student.”

“Having an independent person to speak to, a professional who helped me to look at why I react / behave in such a way. Helping me to recognise and understand (and then manage) triggers. Just being accepted in a non-judgemental way.”

“Having somewhere to speak freely and not be judged. Hearing yourself say what is wrong makes it easier to put it in perspective and work out ways to make it better. Lots of great advice.”

“Finding ways to become more sociable and going to more social events, not overanalysing everything. Being proud / confident of self and not worrying what others think.” “It has been very helpful to talk over my problems with someone with an independent view. My counsellor listened well and pointed me to techniques, showing direction towards my career, which have helped me to feel better. Able to find out my careerand see a way of living with things I can’t change and changing things I can change.”

“Being able to find better ways to cope with everyday worries / issues. Having practical methods to fall back on when I feel myself slipping downhill.”

“Having a safe space to express and examine my thoughts, feelings and behaviours and an impartial person to listen and offer tools etc. for me to improve my self-awareness.” “To talk to someone without feeling judged and someone who I feel really listens. To make me aware and realise why I feel the way I do is something I can take away with. I can go away being happy with who I am.”

“Has helped me to see a way forward to achieving my goals and starting a new chapter in my life, together have felt like positive factors have been established for me.” “Unburdening my worries and fears to listening / non-judgemental ears has been brilliant.” “I have clarity about the issues that were disturbing me. I trust my inner voice more. I am now capable of taking more important decisions.” “I have been supported to work through and clarify the things I was struggling with. It felt like a safe, trusting environment to work through difficult situations and my counsellor was fantastic.”

“Absolutely amazing in helping understand why things have happened. It’s made our student and teacher understand what kind of person we are and how to manage negative thoughts and feelings in the future.” Extraordinary staff, the service is a valuable lifeline in the community. The counsellor is an outstanding ambassador of your team.